Shipping & Order Status

Small orders for items that are pre-assembled can take as little as one or two business days to complete but larger and more complex orders may require more time. Orders which require branding may take anywhere from 2 to 5 business days and orders for powder coated items may require 10 or 15 business days complete. Please contact us in advance if you require a rush delivery.

Tracking numbers are provided as soon as the order ships or when they are provided to us from our 3rd party distribution points. Please ensure a valid email is provided at checkout, as this is where the tracking information will be sent to. It's also recommended to check your spam folders in case the tracking-number email was erroneously flagged as spam.

At this time we do not allow pickups at any of our distribution points.

Due to the extensive list of products we offer, it's not always easy for the website to calculate shipping costs accurately. If shipping seems excessive, please send us an email and we'll personally calculate the shipping costs for you.

Orders over a certain size, weight, value or that require a skid to be transported on, and that are heading to the US from Canada, will require a Tax ID in order to pass the boarder.

UPS/FedEx/TNT/Purolator - Customers are responsible for inspecting their order when it arrives to ensure there are no damage or missing items. If such is the case, notify the delivery person immediately, and contact us within seven days of receipt. We are not responsible for discrepancies beyond this time period.
Freight Carrier - Customers are responsible for carefully inspecting all contents of their order before signing the freight carrier's bill of lading. Once the bill is signed, the customer acknowledges that the product has been received in good condition and we are no longer responsible for any damaged or missing items. If damages are found at a future time, a concealed damage claim should be filed with the freight carrier.
If damages are found during initial inspection, the shipment should be refused, and the carrier is required to take the package back. If only the external packaging is damaged, but the product is not, the shipment should be accepted. However, a note should be added to the bill of lading stating the nature of the damage. This will protect you in the case of concealed damage found at a future time.